At Associateca, we take great pride in delivering high-quality services and are committed to ensuring your satisfaction. We continually strive to provide the best accounting, financial, and secretarial services through our platform. If you are not satisfied with our services, please contact us immediately, and we will make every effort to resolve the issue, provide a refund, or offer credit for future Associateca orders.
Once logged in, select the engagement that did not meet your expectations and choose Not Satisfied. We will escalate the engagement to the appropriate Agent and Manager to expedite resolution. While we can address delays on our side, we cannot control delays on the Government’s side or issues related to incomplete or incorrect documentation submitted by you. Please bear with our team as we work to complete your engagement to the best of our ability.
30-Day Refund Policy
You may request a refund within 30 days of your payment. However, please note:
- Mringu Private Limited considers its service obligation fulfilled once access to our platform is granted.
- The client assumes full responsibility for further actions and the final outcome of the service.
- Refunds are subject to a 20% cancellation charge.
Change of Service
If you wish to change the service you ordered for another one, you can request this change within 7 days of your payment.
Requesting a Refund
To request a refund:
- Log in to LEDGERS and select Get Help to initiate the process.
- Send an email to support@associateca.com with the transaction details.
Refunds are typically processed within 3–5 weeks after all required information is received.
Penalties or Tax Payments
Once access to the platform is provided, Associateca considers its service obligation fulfilled. The client is solely responsible for the accuracy and completeness of submitted data. Associateca will not be responsible for:
- Paying penalties, taxes, or other costs incurred by the client.
- The outcome of services or additional costs related to their completion.
Factors Outside Our Control
We do not guarantee specific outcomes or results due to factors beyond our control, such as:
- Government agencies rejecting applications (e.g., trademark filings) for legal reasons.
- Delays due to government backlogs or official platform issues (MCA, Income Tax, FSSAI, etc.).
Force Majeure
Associateca shall not be held responsible for delays or interruptions in service due to circumstances beyond our control, including:
- Natural disasters
- Pandemics
- Government actions
- War or terrorism
- Labor strikes
- Other force majeure events
In such cases, Associateca is not liable for any delay or inability to fulfill its obligations.
